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The registered manager


The registered manager

All countries require the existence of a manager, coordinator or director of the residential care facility. In the majority of the cases, specific requirements exist in relation to the qualification, experience and other relevant aspects of this person (please see table 11 for further details). Several countries require that the manager of the facility holds a higher education qualification. In the majority of the cases, this includes a number of health or social related disciplines such as social work, nursing or allied health professions.  Ireland, Malta, Spain and Switzerland (canton of Zurich) do not provide details for the qualification of the manager. Differences also exist in terms of the required experience. Less than half of the countries have a requirement for experience, and the amount of work experience required varies from 2 years in the UK (Wales) to 5 years in Croatia and Slovenia. Belgium, Finland, Ireland, Malta, Slovenia, Spain and the UK emphasise the need of knowledge, qualification, experience or training related to management.  In Spain and the UK (Northern Ireland and Scotland), the manager needs to be registered in an official register.



Years of work experience (min)

Other aspects

Belgium (W)

Higher education


Official course recognised by the Ministry of at least 300 hours

Belgium (F)

Suitable certificate, degree or similar educational qualification.

OR Three years of experience in a similar position



Degree in social work, social policy, law, psychology, sociology, social pedagogy, educational rehabilitation, speech therapy, pedagogy, medical, humanities or other social sciences.


At least five years of relevant work experience, of which at least three years should be in the field of social welfare or other social activities related to the academic degree.



Degree in Social Work, or Social Welfare Institution Management, or Sociology, or Psychology, or Psychiatry, or Occupational Therapy, or Gerontology, or Medicine, or other relevant degree




Suitable higher education degree (e.g. social work, nursing)


Knowledge of the industry

Sufficient managerial skills


Nursing specialist




Appropriate qualifications

Sufficient practice and management experience



Higher education




Degree in medicine, law, business, psychology, pedagogy, sociology, occupational or speech therapy, nursing, physiotherapy, social work, rehabilitation, nutrition, education - or - a bachelor's degree in Social and Educational Sciences


An exemption can be made if the director has a work experience of at least 10 years


Three years of professional experience in the field of social work, education, medicine, care, administration, management or the gerontological framework

The manager has to be able to speak at least two of the three official languages in Luxembourg




Competent in management and health related sciences.

Familiar with the conditions/diseases associated with old age


The Health and Care Services Act 1990 (last amended 2017) addresses the qualifications, license and certificates for all staff.




Degree in social work or in education

Experience is required

Additional training is required


Higher education in social sciences and behaviour, health or social services

Experience (preferred)



Graduate with a diploma:  higher education in psychology, social work or sociology


Graduate with a Bachelor's degree: higher education in legal, medical, economic or administrative sciences

Two years’ work experience in the field of social services



Five years’ work experience in the field of social services

Additional training in specific field is an advantage.


Degree in social work


Degree in psychology, pedagogy, law, administration, sociology, occupational therapy, theology or other education in sociology, health or medicine

Five years’ work experience


Five years’ work experience in the field of social work

Training in management of social welfare institution





Registered with the registry of directors of social services

Official course recognised by the Ministry of Social Services of at least 240h




Competent and trustworthy person


Degree in medicine, psychology, social work, management of health services or nursing


The manager has to work full-time in the facility and should be registered  with the Public Care Office of the Ministry of Family and Social Policies



Registered social worker or first level registered nurse or registered allied health professions




A Level 5 Diploma in Leadership for Health and Social Care Services (registered)

Four years’ work experience in health and social care setting. At least two of them, in operational management capacity


Five years’ work experience in health and social care setting. At least two of them, in operational management capacity

Registered with the Regulation and Quality Improvement Authority

Knowledge and understanding of the legal responsibilities and of health and social care services available in the area for the service user groups served by the residential care home

UK (Wales)

National Vocation Qualification (NVQ) level 4 in care, social work qualifying award, NVQ level 4 award in the management of care or a similar qualification  - or -  first level registered nurse and NVQ level 4 award in the management of care or a similar qualification

Two years’ experience in a senior management capacity in the managing of a care setting within the past five year



UK Scotland)

 Managers require to have both a practice and management qualification.

Practice qualifications:

  • Scottish Vocational Qualification (SVQ) Social Services and Healthcare at Scottish Credit and Qualifications Framework (SCQF) Level 9.
  • BA (Hons) Social Work (or equivalent).
  • A qualification meeting the registration requirements by the Health and Care Professions Council, General Teaching Council (Scotland), Nursing and Midwifery Council or the General Medical Council.
  • Degree/Diploma in Community Education.


Management Qualification:

  • SVQ 4 Care Services Leadership and Management at SCQF Level 10, or any award in management that is certificated at or above SCQF Level 8 (minimum of 60 credits) showing evidence the award has been mapped against the National Occupational Standards (NOS): Leadership and Management for Care Services.

Certain past practice and management qualifications are also accepted.


Must be registered with the Scottish Social Services Council (SSSC). Over the five-year registration period managers must complete 25 days or 150 hours of Post Registration training and learning to maintain and develop effective knowledge, skills and values to deliver good practice. Managers must also be notified to the Care Inspectorate.






Last Updated: Friday 31 January 2020


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    This Dementia in Europe Yearbook received funding under an operating grant from the European Union’s Health Programme (2014-2020). The content of the Yearbook represents the views of the author only and is his/her sole responsibility; it cannot be considered to reflect the views of the European Commission and/or the Consumers, Health, Agriculture and Food Executive Agency or any other body of the European Union. The European Commission and the Agency do not accept any responsibility for use that may be made of the information it contains.
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